Sugared With Stupidity

, , , | Right | June 13, 2017

(I work at a coffee shop where we offer flavored coffee. The standard question is “would you like cream or sugar?”. This happens on drive-thru.)

Me: “Good afternoon, what can I get started for you?”

Customer: “Give me a hot caramel mocha.”

Me: “Cream and sugar?”

Customer: “What?!”

Me: “Would you like cream and sugar?”

Customer: “Why are you asking me that? Are you stupid? It doesn’t come with either!”

Me: “Okay, so, no cream and no sugar.”

Customer: “What the f*** are you talking about?”

Me: “Anything else?”

Customer: “Learn how to make coffee, idiot.” *pulls to window* “Can you add cream and sugar?”

Me: “…”

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  • Kelli

    “No. It doesn’t come with either!”

    • Jonathon Side

      Beat me to it.

      • Katrin Schirmer

        i see am even later to this party. oh well.

  • Abigail Hermione Irwin

    “No.”

  • Stacy

    Me: “What the f— are you talking about? You said no cream and sugar, idiot.”

    *ngl though, I would be confused about why you’re asking if I want cream and sugar in a drink that is already mostly milk and sugar…. Unless what they ordered is different than it is at every other coffee shop and what you’re giving them is caramel and mocha syrup added to brewed coffee.

    • annsea97

      There’s a Dunkin Donuts near me that does it that way-flavoring added to brewed coffee with option of sugar and cream.

      The first time they asked me if I wanted cream and sugar I was like this guy “ha!ha! Why would I need cream and sugar in an already sweetened drink!?”

      Then they gave it to me and I was all “Whoops!”. Hahaha

      • Stacy

        I totally forgot Dunkin does that garbage.

      • Apologetic CheeseChomper

        So you can get a flavoured coffee that is actually not sweet? That sounds way too good to be true. I love vanilla or hazelnut flavoured coffee, but it’s usually waaaaay too sweet.

        • Christine Harris

          I buy powdered vanilla (real not imitation) and add it to my coffee. I assume you can probably find ground hazelnut and do the same thing.

          • Apologetic CheeseChomper

            That sounds great! Did try the ground hazelnut thing though and it didn’t mix well (just floated on top). But thanks for the vanilla tipp, I guess it’s easy to transport and mix even when not at home! 🙂

          • Christine Harris

            The best way is to put the powder in first, then the hot coffee but I suppose by its nature, hazelnut doesn’t mix as well as vanilla powder.

        • Nightshade1972

          My father doesn’t like plain cream, or sugar, but he does like hazelnut-flavored creamer in his coffee. I’ve tasted it, and to my palate, it’s not “way too sweet.” YMMV. 🙂

          • Apologetic CheeseChomper

            That sounds also nice. Thanks, I will try to find some! (I only know the over-the-top flavours they use at McD, Starbucks, …)

          • Nightshade1972

            I think my father uses the Coffeemate brand. The nice thing about doing it at home is that you can control how much creamer to use. At places like Starbucks, it’s usually dispensed in predetermined amounts, which might be why you decided that it’s “way too sweet.” 🙂

        • annsea97

          I just assumed they used a machine with everything premeasured but nope!

          The flavorings are all just flavorings not sugared syrups. They have a separate liquid sugar syrup for sweetness (as well as a few other sweetener options along with milks & creamers).

  • Sal

    It would be nice (and only fair) if an abusive customer could be turned away without service (at the server/CSR’s discretion) if a certain threshold was crossed. What would that threshold be? Name calling, e.g. “Idiot”, bigotry, profanity – this wouldn’t be too difficult to define.

    The server would NOT be allowed to respond in kind, but a simple “Due to your abusive behavior, you will not be served” may work wonders for the customer’s future behavior and the server’s peace of mind.

    • Melissa Burris

      Absolutely. There’s no reason why verbal abuse should be considered “just part of the job”. Nobody deserves to be treated that way.

    • Rebecca Charlton

      Some places do. They are vanishingly rare. The call center I work in requires us to warn a caller once. If they continue to be abusive we’re permitted to hang up on them.

      • Mechwarrior

        The call center I used to work for allegedly had that, but I still got fired for “failing to answer the client’s question” in a profanity laden tirade.

        I was sick of working there anyway, the management was a bunch of lying asshats.

        • Roeduh

          AT&T wouldn’t allow us to hang up for any reason- a manager had to do it. So those of us with feminine voices had to sit through sexual harassment until another person decided it was worth hanging up.

          • Christine Harris

            I think there’s a class action suit there for hostile work environment AND sexual harassment. Managers have gotten fired for knowing the harassment was going on but not doing anything about it.

          • Benny

            I think there was a story on here once where a telemarketer who worked for a company with that policy accidentally called another telemarketing company with that policy. IIRC, they were both stuck on the phone until a manager intervened.

      • Kathy Plester

        Yeah most of the call centres I worked in had a similar system. You warn them once and ask them to stop using that language and if they do it again you will hang up on them. Then before you hung up you had to announce ‘I am terminating the call due to inappropriate language.’

    • Asiyd

      If and when I open a business, this will be standard. None of my employees will be required to tolerate abusive language, and I will have one of two employees hired specifically for the job of “Bouncer” … getting abusive customers out of my store. Three strikes, and you’re banned from the premises forever.

      • Shauna Mac Siacais Guell

        I volunteer to be a manager. I don’t have the right build to be a bouncer.

        • Asiyd

          Managers call bouncers so technically you would be? XDD

      • Shauna Mac Siacais Guell

        I volunteer to be a manager. I don’t have the right build to be a bouncer.

      • Jelaza

        Can I work for you?

        • Asiyd

          Come on by! XD

    • Asiyd

      If and when I open a business, this will be standard. None of my employees will be required to tolerate abusive language, and I will have one of two employees hired specifically for the job of “Bouncer” … getting abusive customers out of my store. Three strikes, and you’re banned from the premises forever.

    • Will Flynn

      Absolutely. This is what I have championed for ages. When these asshats find themselves with nowhere to shop (hopefully), I would be laughing my ass off at them panhandling on the street to try and stay alive. I say that because that is where it would lead. They do *not* have the self awareness to actually correct their behavior – for them everyone else is wrong and they are entitled to be that way.

  • Jenni Sowvlen

    I can understand the customer’s confusion, since a Mocha already has milk in it, and this one would have chocolate and caramel in it.

    I don’t, however, condone their rudeness.

    • Nic

      I could understand the customer’s confusion…right up until the point at which (after having called the OP stupid for asking them if they wanted milk and sugar) they asked for milk and sugar.

  • Jackie Fauxe

    Maybe the customer misheard “cream and sugar” as something else? Nothing else would make much sense in that scenario. Regardless, it doesn’t excuse their rudeness.

    • Vulpis

      Possibly…the way this was worded makes me think the customer thiought the OP was asking *them* how it was made, for some reason.

    • Vulpis

      Possibly…the way this was worded makes me think the customer thiought the OP was asking *them* how it was made, for some reason.

    • Mushroom

      me: So no ketchup and mustard. What about cream and sugar then?

  • Zoccy

    “So, that would be a YES to my previous question which you responded to by calling me an idiot, then?”

  • RyderOrRiot1

    Florida,florida,florida. When will you learn?

    • Megalodon

      The Floridians that do learn… leave Florida.

    • Megalodon

      The Floridians that do learn… leave Florida.

  • Clay

    So the standard question is “cream OR sugar,” yet you consistently screw it up as “cream AND sugar”.

    • Illogically

      …that’s what you took away from this story? That’s fixed easily enough by saying “I’ll take cream but no sugar” or whatever. It’s not like they’ll force you to take both if you only want one.

    • Mickeyten

      That’s not any more correct, since if the customer wants both cream AND sugar, they’ll still have to offer a correction.

  • Roeduh

    Gotta admit, I would be as confused as the customer was by that question… of course I would have manners about it.

  • Siirenias

    I’m so glad that Google doesn’t respond this way when there’s an interruption in service (since it can’t make heads or tails of your voice without Internet).

  • JDP

    I’m kinda confused what this drink is, tbh. Is it a flavoured filtered coffee called “caramel mocha”? Or is it a caramel moccaccino, in which case it is already made with milk and a buttload of sugar (specifically in the caramel, maybe not in the mocha depending on how they do it), so why would you add cream and sugar?

    • AThornAmongRoses

      Target actually sells peppermint mocha and chocolate mocha…yeah, I know mocha is already chocolate, but that’s what it says!…coffee grounds, caramel coffee, and coconut caramel crunch…new information to me, I had to look it all up, because I was curious…so I’m sure somewhere, someone sells caramel mocha coffee.

  • Mushroom

    her: Can you add cream and sugar?
    me: What the f*** are you talking about? Are you stupid? It doesn’t come with either. Learn how to order coffee, idiot.

  • Kathy Plester

    Even if a drink doesn’t come with that as standard, it could still be added. I was in Starbucks on Sunday and a woman ordered an American with cream – as in the squirty cream, not pouring coffee cream. This drink would normally not come with that but that’s what she asked for. I know plenty of people☼who add sugar to hot chocolate. I find it gross but if that’s what they like, so be it. I even went to college with a girl who used to like putting coffee cream in her latte – that’s on top of the steamed milk they always put in it. She did the that with cappuccino too. I once dated a guy who (no word of a lie) used to make instant hot chocolate with like 3 table spoons of the powder and five tablespoons of sugar – this was in a standard mug. If it was in one of those giant mugs it’d be double. You could practically stand a spoon up in his drink. Ugh.

    • jimfromtx

      Yeah, but the customer chewed out the customer for daring to ask if they wanted cream and sugar with it, not if it came with it automatically….then asked for cream and sugar.

      • Kathy Plester

        Oh I know, that was like bonus level idiocy. My point was more ‘it doesn’t even come with that’ isn’t as valid as some people think when it comes to drinks because people have tastes that will surprise you. One of the first things the customer said was ‘Why are you asking me that when it doesn’t even come with it?’ – I was pointing out that it really doesn’t matter whether a drink comes with whatever is being asked – you ask because whether a drink comes with something or not, it’s a viable option.

        Similar thing happened when I went to a coffee shop with a similar set up where they input it all in a machine including all the milk, cream and sugar options. Woman ordered a hot chocolate, got asked if she wanted any sugar (as this was an option they could hit) and she went off on one about ‘why would you even ask me that, who even orders hot chocolate with sugar what is wrong with you?!’

  • Blake Barrett

    Cream?
    No thank you, I take it black, like my men.

  • Kitty

    “Learn how to drink coffee.” *slams window shut*

  • Lord Circe

    “Can you add cream and sugar?”

    WHY THE F*** ARE YOU ASKING ME THAT?! ARE YOU STUPID?! I ASKED YOU IF YOU WANTED THOSE ADDED BEFORE, YOU BRAINLESS MORON! LEARN HOW TO ORDER!

  • Darth Pseudonym

    I like to think the guy didn’t understand and got mad, but then realized what was going on as he pulled thru and tried to play it off.

  • Michelle

    Rude pr**k…

  • Ghostest

    “Sorry, the coffee is already made. Next time please ask for cream and sugar when you order.” Or don’t cop an attitude when we ask during the order process.

  • Kirishima Touka

    Sounds like someone’s getting their coffee spat in…

  • “No.”

  • NessaTameamea

    It would be nice to record the customers at the ordering window and just play that back to them when they are stupid.

  • Matt Westwood

    Customer: “Learn how to make coffee, idiot.” *pulls to window* “Can you add cream and sugar?”

    OP: “Are you stupid? It doesn’t come with either!”

  • Tossaway

    Add the packets, right on top of the cup.

  • Matlatzinca Montoya

    What’s so hard to understand? The customer wanted a caramel covfefe!

  • Caerus

    “Learn how to order a coffee, idiot”.