Sugarcoating The Truth
Customer: “Do you sell sugar? I’ve walked up and down the aisle twice and I can’t find it.”
Me: “Sure, I’ll show you where we keep it.”
(I walk down the aisle and point to the display.)
Me: “We have icing, individual packaged, granulated, and brown, ma’am.”
Customer: “So, you have no sugar, then.” *walks away angrily and reports to my manager on duty that we should stock sugar*
(We sell four types of sugar and three types of sweetener.)
Question of the Week
Have you ever served a bad customer who got what they deserved?