Sugarcoating The Truth, Part 2
I work at a small local coffee shop. Our drinks are often described as being better quality than a much more popular coffee chain.
Customer: “I’d like a large black-and-white latte with almond milk, and half the pumps of flavor. I don’t need it too sweet. Is your almond milk sweetened?”
Me: “No, it’s not.”
I pull out the carton to show her.
Customer: “All right, that’s what I want. [Popular Coffee Chain] said theirs was unsweetened, but I think they’re lying.”
I go to make her drink, putting a total of one and a half pumps of flavor in instead of our usual three. When I finish, I hand it to her.
Customer: “This isn’t nearly sweet enough. Can you make it sweeter?”
Me: “I can add more of the chocolate and white chocolate sauce?”
Customer: “Yes, do that!”
I pump in another one and a half pumps of sauce, totaling three, which is our original recipe, and hand it back.
Customer: “Yes! That’s perfect! I’ll make sure to order this again.”
I hope she remembers to order her drink with the regular amount of pumps.
Related:
Sugarcoating The Truth
Question of the Week
Have you ever served a bad customer who got what they deserved?