All Sugar And No Sweetness

(I work for a large chain retail store as a cashier. A customer and her daughter come to my line and unload their groceries. A bag of sugar is in the middle of her items. I get to the sugar.)

Customer: Oh, no, don’t scan that yet! There’s a hole in the top of the bag!

Me: *inspects the bag carefully for a while until I finally find perhaps the tiniest hole I’ve ever seen* “Okay, I see what you mean. I’m sorry about this; would you like to go and get a new bag while I scan the rest of your items?”

Customer: “H*** no! You have to get me a new bag yourself! It’s your d*** job!”

(A Customer Service Manager, or CSM, has to be the one to go back and replace the item. However, it’s an extremely busy day and half of them are already on the registers, so it takes a bit for one to show up. During this time, the daughter repeatedly offers to go get the new bag, but the mother refuses.)

CSM: *finally shows up* “Ma’am, are you sure you wouldn’t like your daughter to go get the bag?”

Customer: “IT HAS TO BE YOU! IT’S YOUR JOB!”

(The CSM leaves to get the sugar, while I continue to scan the rest of the items. The customer refuses to let me scan the bag of sugar, stating she won’t pay for the ‘tainted’ bag even if she gets a ‘fresh’ one. The code is the same for the sugar anyway, which I try to explain, but she won’t have any of it. Eventually the CSM comes back and I finish the transaction. A couple hours later, the daughter comes through my line again.)

Customer’s Daughter: “Hi, I wanted to apologize for my mom’s behavior before. She knew about the hole the entire time and she just wanted to make a scene. She said, and I quote, ‘I wanted to show them what a white ghetto b**** is.’”