Sugar-Free Meets Tact-Free
(I work for a popular ice cream shop. One evening an older woman comes into the shop.)
Me: “Hi, how are you today?”
Customer: “Good, thank you. I’m wondering if you have any ice cream that is sugar-free; I’m diabetic.”
Me: “Of course. We have a vanilla that is sugar-free.”
Customer: “Oh, is that the only one?”
Me: “Let’s double-check.”
(I walk around to the front of the ice cream display, as there are cards with the ingredients for customers to read. After double-checking, I answer her question.)
Me: “My apologies; vanilla is the only sugar-free flavour we have right now.”
Customer: “That’s okay. I suppose vanilla would be okay… or I could throw caution to the wind and treat myself.”
Me: *laughs* “That is always an option.”
(We spend a few minutes small-talking about life. I realize I need to start closing the store, so I try to steer the conversation back to ice cream, since she hasn’t actually ordered.)
Me: “Have you decided which flavour you would like?”
Customer: “I think I will get the sugar-free vanilla.”
Me: “Great, let me get that for you.”
(I try to pass her to go behind the counter.)
Customer: “Are you required to try everything in the store?”
Me: “It’s recommended that we sample the ice cream and the chocolates that are on display; that way we can best recommend or give an accurate description of the flavours.”
Customer: *smirks, reaches out to touch me, and places her hand on my stomach* “I can tell you have; looks like someone has been indulging while working here.” *proceeds to jiggle my stomach*
Me: *smile quickly fades away* “I’ll get your ice cream.”
(I got her ice cream and said goodnight as she happily skipped out the store with her cone. I happily never saw her again.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.