Suffering From Bad Graphics
(I am a graphic designer.)
Client: “I need a logo designed for a girl’s camp and would like it to be on fire with a dragon blowing the logo out of his mouth.”
Me: “Okay, well, let’s start with the logo and get it designed, then work on the dragon after a logo has been picked. What colors would you like?”
Client: “I don’t know. I will get back to you on that.”
Me: “Okay. I will start some samples and wait on you to tell me what colors you want before I send you any samples.”
Client: “Okay, thanks.”
(Three hours later:)
Client: “Where are my logos? If you don’t have anything ready I will go in another direction.”
Me: “Did you decide on your colors?”
Client: “No.”
Me: “Well, I can not send you a logo to select from if you have not decided on colors, unless you want them in black and white?”
Client: “No, I want them in purple and orange!”
Me: “Ok, I will add those colors and send you five selections of what you described you wanted.”
Client: “Okay.”
(Ten minutes after sending samples:)
Client: “What is this? I want a true designer not clip art pictures! I’m using someone else!”
Me: “Sorry if I misinterpreted what we discussed. What were you expecting?”
Client: “Not fake font and fake flames! I want the real thing, like a photograph, DUH!”
Me: “Sorry… I am not a photographer. Everything I do is drawn on the computer.”
Client: “YES, I KNOW! So draw a photograph of what I want!”
Me: “Sir, I am not drawing you a photograph I agreed to do a logo for $120, not a photograph. If you want a photograph drawn that will be charged by the hour and will take a few days.”
Client: “You are dismissed! I would like to formally fire you. Let me talk to your boss so they will fire you!”
Me: “I own this company so I am the boss.”
Client: “Then you BETTER give me what you promised for what I paid!”
Me: “Sir, you never paid anything. We don’t accept payment until the job is complete.”
Client: “This is ridiculous! I’m going another direction!”
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Tell us your story about a customer who couldn't understand the most simple concept.
