Suddenly, It’s All Clear

, , , , | Right | July 20, 2020

I am processing a transaction for a slightly older woman. It has been going smoothly up until this point.

Me: “All right, ma’am, could you swipe your card for me?”

Customer: “Of course!”

She swipes her card and I wait for her to sign on the screen. She simply stares back at me. This happens quite often, so I cheerily say:

Me: “Once you sign on the screen for me, we’ll be all set!”

Customer: “Oh! Okay.”

Although I don’t have a full view of her screen, I watch her sign, then use the pen to click the enter button. Usually, at this point, the register will print the receipt and the transaction will be ended, but my register is still processing. The woman is staring at me again.

Me: “Would you mind signing again? This register has been a bit off lately.”

Customer: “Oh, okay.”

She signs again, and the same thing happens. At this point, the line is beginning to build up, and I’m about to call a manager over to see what’s going on.

Me: “I’m sorry, this is really weird. This has never happened to me before. Once you hit enter, my register should print the receipt automatically.”

Customer: “Oh, I’m supposed to hit enter? I thought I was supposed to hit the ‘clear’ button.”

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