A Sudden Aptitude For Latitude

, , , , | Right | August 22, 2017

(Some backstory: Here were provide customer service for store credit cards. We have a website that allows customers to access their account and to make payments. For a payment to post the same day it has to be scheduled before 6:00 pm Eastern time. It is it currently 6:30 pm Eastern time. This customer is from California.)

Customer: “So, I was making my payment online and it gave me a weird message I don’t understand.”

Me: “Well, we do have a cut-off time for a same day payment online of 6:00 pm Eastern time. It is currently 6:30 pm Eastern time.”

Customer: “That’s what I don’t understand.”

Me: “The cut-off time? That’s the latest you can make a payment and have it post that same day.”

Customer: “No, I get that; it’s the other part, the Eastern time. What does that mean?”

Me: “Eastern time? Our cut-off time is based on the time in the Eastern time zone.”

Customer: “Yeah, what’s that? It’s 3:30 right now.”

Me: “Time zones? Uh, well, you see the Earth is round so different parts of the world are at a different time. It is 3:30 on the West Coast but on the East Coast it is currently 6:30.”

Customer: “Wow, so you’re saying it’s night time where you are?”

Me: “Yes.”

(I could hear the woman’s mind being blown over the phone.)

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