Sub-standard Operating Procedures
Me: “Hi, can you please assist us? Our email is not working.”
Service Desk: “Please send an email, as per standard operating procedure.”
Me: “But I can’t send an e-mail. Our email is not working.”
Service Desk: “We cannot act on a phone call. We need an email to start a ticket.”
Me: “I don’t think you understand: my email is not working, and it is the same for my coworkers.”
Service Desk: “No, you don’t understand. As per standard operating procedure, without an email, we cannot open a ticket.”
(This continued for awhile, but neither I nor my coworkers got anywhere. Finally, one of my coworkers was so fed up with it that he went home and sent an email from his personal address!)
