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Right | April 23, 2017

(I work in a deli where we make large subs for parties that customers can pre-order.)

Customer: “Yes, I have a sub order to pick up under [Name].”

Coworker: “We have no orders that I know of today, ma’am. Are you sure you placed the order here and not at [Location people always confuse with ours]?”

Customer: “No! I know it was here! I’ll just text my daughter and she’ll know!”

(My coworker patiently waits while the customer tries to contact her daughter.)

Customer: *she reads off her phone* “A six-inch sub for two o’clock at [Popular Sub Shop inside our store]!”

(The customer stared at my coworker with the most triumphant look I’ve ever seen. He then had to gently tell her that the restaurant was about 50 feet away and we had nothing to do with them, and she needed to pick up her order there.)

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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