Sub-Standard Customers

| QLD, Australia | Right | August 1, 2017

(I have been working here for the last three years to pay for my science degree. I am the longest serving employee at the store, and the fastest server. The job pays reasonably well and all staff are expected to adhere to a high standard of appearance. The store I work in is located in a complex containing three other food outlets, just off a major national highway. It is not uncommon for families to come in and have members order from each of the different food outlets. A couple with three young children comes in around 5:30 pm. The mother comes to the counter while the father stays back with the kids. People usually do this when only one in the party is ordering.)

Me: “Hi there. What can I get for you today?”

Mother: “I’d like a foot-long white.”

Me: “Sure, what would you like on it?”

(We’ve had a busy afternoon and this is the last white foot-long I currently have cooked. Twenty more are in the oven.)

Mother: “Chicken and bacon.”

Me: “Would you like the sub toasted?”

Mother: *stares at me*

Me: “Sorry, would you like this sub toasted today?”

Mother: “Of course!”

Me: “And which cheese would you like?”

Mother: *huffily* “Whichever.”

(I put the sub into the toaster.)

Me: “Was it just that one sub today?”

Mother: *quite rudely* “YES.”

Me: “Okay, what salads would you like?”

Mother: “Yes.”

Me: “So all the salads?”

Mother: “NO. Just lettuce and tomato, jeez.”

Me: “Any sauce or salt & pepper on it today?”

Mother: “NO.”

(I take the sub out of the toaster, put on the salads and go to close it when she interrupts me.)

Mother: “I wanted ranch dressing!”

Me: “Sure.” *puts the sauce on the sub, go to close it again*

Mother: “And salt and pepper!”

(Puts on salt and pepper, closes sub, cuts it, wraps it and takes it to the till.)

Me: “That’ll be $10.95.”

Mother: “I WANT ANOTHER ONE. GOD, YOU’RE SLOW.”

(Fortunately there is no one else in the store so I go to the other end of the bench to make the next sub.)

Me: “Okay, sure. What bread did you want it on?”

Mother: “White.”

Me: “Sorry, but your other sub was my last white bread, the next plainest bread we have is wheat.”

Mother: “YOU ARE SO SLOW AND STUPID. MY CHILDREN WON’T EAT WHEAT BREAD. WHY DIDN’T YOU TELL ME THIS BEFORE? YOUR CUSTOMER SERVICE IS APPALLING. HOW DUMB ARE YOU THAT YOU CAN’T MAKE MORE THAN ONE SUB! WE’LL JUST TAKE THAT ONE. MY CHILDREN WERE LOOKING FORWARD TO THEIR MONTHLY FAST FOOD TREAT. WHAT WILL MY THEY EAT NOW? YOU’VE JUST LOST YOURSELF A VALUABLE CUSTOMER!”

Me: “Okay, your total is $10.95. Would you like a receipt?”

Mother: “Yes, you’re disgusting. I’m going to report you, you dumb b****!”

Me: “All right, have a nice evening.”

(They leave and I go out the back to my coworker who has heard the whole interaction.)

Me: “You’ll back me up when the complaint comes through?”

Coworker: “H***, yes. What a b****!”

(Later in the week, my boss sent an email to all staff regarding a complaint against our store which was registered at head office. I owned up straight away to being the server responsible. My boss forwarded me the official complaint and we had a good laugh over the customer’s poor spelling, grammar, and exaggerated retelling of the event. She even rated the cleanliness of the store 0 out of 10 because of “staff appearance”! I didn’t get in trouble; my boss actually gave me a gift card!)

1 Thumbs
807
VOTES