Stupidity Is Escalating

(A customer has been standing on the first step of some stairs for about five minutes. I approach her.)

Me: “Hello, madam. Is there anything I can help you with?”

Customer: “Yes, could you find out why these stairs aren’t moving?”

Me: “Moving? Do you mean an escalator? It’s right over there.” *points*

Customer: *craning her neck and nodding* “But why aren’t these ones moving?”

Me: “Because… they’re just normal stairs.”

(She turns back to face the stairs and continues to stand there in silence. I don’t know what else to say, so I just leave her be. About an hour later I walk by the same stairs and see her storming towards the exit shouting that we “need to get our stairs fixed!” I go to the services counter.)

Coworker: *sensing my question* “Yes. She was literally stood there the entire time you were gone, not moving a muscle. [Manager] went over to help but she completely blanked him.”

(To this day I still can’t imagine what was going on in her head.)