This Stupidity Comes In Stereo
(A customer comes in complaining that her trunk lid on her car is making noise.)
Me: “Did you recently install a stereo system or speaker box in the car?”
Customer: “Yes, my boyfriend installed a new system.”
Me: “The rattling is probably caused by the vibrations. We sell sound deadener sheets, or you can tighten up all the screws and nuts in the trunk area.”
Customer: *clearly getting mad now* “Well, can’t you just come outside and look at it? It is not the stereo!”
Me: “Okay, ma’am. Let’s go outside and take a look.”
(We do so.)
Customer: “See? I told you it is rattling.”
Me: *hardly containing my laughter* “Well, ma’am, the rattling is the bass from the stereo box. If you—”
Customer: *interrupting* “NO, NO, NO! It isn’t that. See what happens when I do this…”
(She turns up the stereo and it gets worse. I’m trying to think how I can get out of this.)
Me: “Um, yeah, about that… Best thing I can tell you is… Yeah, I have nothing. Maybe you need to take it by a shop.”
Customer: “Hmph! I will go somewhere else where they know what they are doing!”
Question of the Week
Have you ever served a bad customer who got what they deserved?