Stuff That Website
(I’m walking past a popular toy store where kids get to pick out the toy the want, stuff it, and dress it. The store is currently running a My Little Pony line of toys. I dart just inside the entrance to take a quick look.)
Worker: “Hello! How can I help you?”
Me: “Oh, no, don’t worry! I thought this toy was [Pony I Want], but it’s really [Other Pony]. I don’t think [Pony I Want] is out in Europe yet, anyway.”
Worker: “Oh, that one! That’s an online exclusive! It’s very sought-after; we’ve sold loads!”
Me: “Erm… you have an online store?”
Worker: “Yeah!”
Me: “… isn’t [Store]’s whole gimmick that you get to pick out and stuff the toy? How does that work if you order it?”
Worker: “We send it pre-stuffed!”
Me: “So, you have an online store that completely ignores the reason the store exists?”
Worker: “Er… I suppose so?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.