Stuck In A Vicious Bicycle
(We work in a single-story building. Our store is a little smaller than others of the same chain in the area. I am rearranging the lawnmowers when a woman approaches me.)
Woman: “Excuse me; I can’t seem to find the bicycles.”
Me: “I’m sorry, we don’t carry bicycles in this store. We have a bicycle section with some small things, but you have to go to [Other Location] for actual bikes.”
Woman: “No, your BICYCLES. I need a bicycle.”
Me: “I’m sorry, ma’am, we don’t carry them.”
Woman: “YES, you DO!”
Me: “Our other stores do. Our store is too small.”
Woman: “I saw them YESTERDAY. Ugh.”
Me: “Really? Where?”
Woman: “I don’t remember.”
Me: “Maybe you were at [Other Location]?”
Woman: “You’re not LISTENING. Just show me the bicycle section.”
(I lead her to the bicycle section where we have a few spare tires, pumps, etc.)
Woman: No, where your BICYCLES ARE.
Me: *frustrated* “OHHH, our BICYCLES! Sorry, I didn’t understand. You are looking for our bicycles, but not at [Other Location]?”
Woman: “YES, FINALLY!”
Me: “The bicycles are upstairs!”
Woman: “WHY DIDN’T YOU SAY SO THE FIRST TIME!?”
(She stormed off. I alerted the rest of our team about the crazy lady and fess up to sending her to our nonexistent upstairs. I got scolded later. Worth it.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
