Adapting To The Stupidity

(My AC adaptor for my laptop died recently — miraculously in warranty. I order the replacement from the manufacturer. When it arrives, I discover that it’s the wrong part.)

Customer Service Representative: “Thank you for calling [Company]. How can I help you today?”

Me: “Hi, I just received a replacement adaptor I ordered from you, but I was sent the wrong size.”

Customer Service Representative: “I’m sorry to hear that; let me pull up your account.”

(She verifies all my information, and then…)

Customer Service Representative: “Have you received the replacement part yet?”

Me: *literal facepalm* “Yes… That’s how I know you sent me the wrong part.”

(The sad thing is, that was the EASIEST part of dealing with the company. This turned into an utter ordeal.)