Straight Into The Deep End

I started a new job as a banker about a month ago. Both my manager and the other banker, who is training me, end up out on unexpected medical leave for unrelated reasons within ten days of each other. I then get slammed with a bunch of stuff that I’ve not yet been trained on.

Thankfully, the bank I work for has a support line that branch staff can call for help. I call it multiple times. I get the same representative every time. After the fifth call, which requires a long explanation…

Representative: “…but it depends on your branch, really. I’d ask your manager to see how she wants it processed. You’ve called quite a bit today. Is your manager out?”

Me: “Yep.”

Representative: “Ah. Maybe you can hold the paperwork until she gets back.”

Me: “She’s on medical, so we’re not really sure when that will be.”

Representative: “Do you have a second banker to ask?”

Me: “She’s on medical, too.”

Representative: “So, there are no other bankers at all?”

Me: “Correct. Just me and our tellers.”

Representative: “Hmm. How long have you been a banker?”

Me: “About a month.”

Representative: “Oh, honey. Talk about getting thrown in the deep end. Please call us any time!”

Me: “That’s sweet, but I’ve already bothered y’all enough today!”

Representative: “Now, I mean it. You call us as much as you need to! What branch are you at?”

After that, every time I called, every representative greeted me with a cheerful, “Hello, [My Name] from [Branch]!” They even walked me through several tricky processes, step by step! They were lifesavers during the two weeks when I was working by myself. I don’t work there anymore, but I’ll never forget how kind those representatives were. If you’re reading this, thanks, ladies!