Stored Excuses For Days

A customer leaves a huge pile of crap on the side of our storage building. I know it was him because when I came in, I saw him put the all the same stuff behind his vehicle. My manager has him charged for the clean-up. He later calls asking about the charge. When I explain, he gets angry.

Customer: “You can’t prove that was my stuff. This is totally unfair! I wasn’t even at my storage unit today.”

Me: “Sir, I saw you with that stuff just this morning by your car, and you came into the office and spoke to me twice personally, so I know you were here, and we have you on video.”

Customer: “Well, that doesn’t matter because I didn’t touch the stuff. It wasn’t even my stuff. My mom was working with some guys I hired and they left the mess.”

Me: “Sir, it’s your storage unit, you were present at the time of all of this, and you are the one responsible.”

Customer: “But you don’t understand! I didn’t touch the stuff! I shouldn’t have to pay for the clean-up, that’s my mom’s and the guy’s! It’s the hired guy’s fault! All I was doing was sitting in my car and playing on my phone.”