Store – Bad Customer = Happy

(This incident happened right before we closed on Christmas Eve. A woman has purchased a shirt and a pair of pants. I ring her purchase and tell her the total.)

Me: “That’ll be $39.98.”

Customer: “WHAT? No, no, no. That’s not right. No. How much was the shirt?”

Me: “$12.99. The pants were $26.99.”

Customer: “NO, THEY WEREN’T! They were $12.99, just like the pants! I got them from right over THERE!” *violently stabs her finger in the direction of the rack*

Me: *sighs* “Okay, hold on one second, ma’am… I’ll check.

Customer: *to coworker* “I’m about to put this b**** on blast, you watch.”

(I read the sign and confirm that the shirts on one side of the rack are $12.99, but the pants on the other are $26.99. This is also written out on the sale sign.)

Me: “Ma’am, I’m sorry, but the sign says right here that the pants are $26.99.”

Customer: “What?! Well how was I supposed to know that? I saw $12.99 so I thought $12.99! I don’t read letters, I only read numbers!”

Me: “Well… our signs have both letters and numbers, and you have to read both to understand the sale.”

Customer: “No way am I paying $26.99 for these pants! Change it!”

Me: “It’s not our error, ma’am. The sign is correctly written and posted on the correct rack, even in the correct position. There’s nothing I can do.”

Customer: *slapping counter* “FINE. There’s no reason why I should have to read signs! I only read numbers, not letters!”

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