Storage Wars

, , , , | Right | January 4, 2018

(My boss owns storage units, which is separate from what our office does, but we accept calls for the storage center when his storage office manager is out. It happens often, so we know the sizes and prices of the units.)

Me: “Good afternoon, [Office]. This is [My Name].”

Caller: *mumbling*

Me: “I apologize, I’m not able to hear you.”

Caller: *loud sigh and more mumbling*

Me: “I still can’t hear you. Please speak up.”


Me: “Okay. The only units available right now are 10 x 20, they are [price #1] per month and [price #2] for deposit.”

Caller: “That’s it?”

Me: “Yes, ma’am, that’s the only available size.”

Caller: “Climate controlled?”

Me: “They aren’t.”

Caller: “How much for the smaller ones?”

Me: “They start at [price #3], but I’ll admit that I’ve never seen any available in the two years that I’ve been here. I can share the other prices with you, but it will be the same. None of them are available, and I don’t see that any will be available in the near future.”

Caller: “That’s not what I was told.” *hangs up*

(Ten minutes later, she calls again.)

Me: “Good morning, [Office]–”


Me: “Yes, the office manager isn’t available today. How can I help you?”

Caller: “I talked to her earlier. She said she had a small unit for me for [price way lower than I quoted].”

Me: “Oh? Who was this you spoke to?”

Caller: “[Random Name] person told me this.”

Me: “Are you sure you’re calling the right place?”

Caller: “YES! I’m calling [Storage], right?”

Me: “Yes, but you talked with me earlier, and I distinctly told you that we only have one size available, and that I didn’t see any smaller units being available in the near future.”

(She hangs up, then calls back a few minutes later.)

Me: “Good morning, [Office]—”


Me: “It’s still me, and we only have the 10×20.”

Caller: “F***!” *hangs up*

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