Stop And (Meno)Pause For Thought
(Every month my store has items that are free after rebate. This deal is extremely popular so sometimes we run out of the items. A customer walks up to me with an ad paper and points to one of the free after rebate items.)
Customer: “I am looking for this item.”
(It was very obvious to me that English was not this gentleman’s first language. I also knew we were running low on that particular item.)
Me: “Well, sir, I can show you where it would be if we have any left. Follow me.”
(I bring him over to cosmetics area where the display was.)
Customer: “Why are we in the ladies department?”
Me: “Ah, well, sir, the item that you pointed out to me is a product for ladies.”
Customer: “Item is free after rebate, yes?”
Me: “Sir, I have to ask. Do you know what the item is for?”
Customer: “It’s free.”
Me: “Yes, it is free after rebate. But do you know what the product is used for?”
Customer: “No.”
Me: “This product is a lubrication for ladies that have gone through menopause.”
Customer: “Huh?”
Me: “It is a lubricant for women who are older and can’t have children anymore.”
(He stares at me totally shocked.)
Customer: “I don’t want that!”
Me: “I thought you might not. You have a nice day, sir.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.