Step One: Stay Away From The Computer

(I’m meeting a client’s boss face to face, after only contact via email thus far.)

Client’s Boss: “So you are the guy sending technical emails to one of my teams!”

Me: “Sorry, I don’t follow.”

Client’s Boss: “You sent a bunch of emails filled with technical jargon when all they wanted was some help with their system.”

Me: “It wasn’t technical, it was just a step-by-step guide on how to zip a file and send it via email. I checked it with my colleagues to make sure it was easy to understand.”

Client’s Boss: “But the team wanted to save space on their server, not do programming. You have to understand that many of them are older and don’t understand how to use computers!”

(So they don’t know how to use computers, and yet they use them every day…scary.)