Step One: Read ALL The Letters In Each Word

My mobile provider had a Cyber Monday sale. The offer was only valid online. I had some questions, so I tried to log in to the chat function. I had two mandatory fields: name and contract number.

I finally figured out my contract number… and the field wouldn’t accept it. Frustrated, I turned to Twitter to get help. It took a couple of minutes, and then I was informed that it was “contact number,” not “contract number.”

Oops!