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Step 35c: Ask Customer To Reboot Dumbo

, , , , , | Right | August 22, 2008

Customer: “Hey, all the computers in the store are down.”

Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?”

Customer: “Yep.”

Me: “What’s on your console?”

Customer: “Hang on, let me get a flashlight.”

Me: “A flashlight? Why do you need a flashlight?”

Customer: “We’re in the middle of a power outage.”

Me: “Umm… sir, the computers won’t work without power.”

Customer: “Are you sure? They fixed it last time.”

Me: “Pretty sure… I’ve been doing this a while. How did you lose power?”

Customer: “An elephant stepped on the transformer.”

Me: “An… elephant?”

Customer: “We’re having a parking lot carnival, and an elephant got away from the handler.”

Me: “Ah, yes, I should have known… Those pesky elephants always causing us these problems.”

Customer: “What? Really?”

Me: “Yeah… Call us back when you get your power restored.”


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