Steamrolling Past Any Logical Explanation
(While working at a popular book and music retailer, I meet a customer who is looking for a particular Christmas CD.)
Customer: “Do you have the latest Manchester Stovepipe CD?”
Me: “Manchester Stovepipe?”
Customer: “Yeah, they’re like a modern orchestral group.”
Me: “Do you mean Mannheim Steamroller?”
Customer: “Yeah! That’s it… but how’d you figure out Mannheim Steamroller from Manchester Stovepipe?”
Me: “I want to know how you got to Manchester Stovepipe from Mannheim Steamroller!”
Customer: “Good question.”
Me: “Right this way.”
Question of the Week
Have you ever served a bad customer who got what they deserved?