Stealing Her Baggage Is Her Baggage

, , , | Right | January 11, 2019

(We often hold bags for guests, for their convenience. We have a lady who is a regular and is very difficult due to her being highly suspicious of us and not trusting us at all. Why she continues to do business with people she doesn’t trust, I don’t know.)

Lady: “I need these bags for you all to hold until I come back.”

Me: “Certainly, ma’am. All five?”

Lady: *scowling* “Yes. Wait! How will I know if one of YOU doesn’t STEAL something from them?!”

(I’m getting transferred so I’m feeling bold. Plus, I’ve had enough with being called a thief from her over and over throughout the years.)

Me: *loudly and clearly* “We don’t steal, ma’am.”

Lady: “But you might!”

Me: *scandalized tone* “Stealing is against the LAW, ma’am! Do you think that we would want to be taken away by the police?!”

Lady: “No, but—“

Me: *looking her dead on* “I promise you, we don’t. Your bags will be perfectly safe.”

(She wound up placing locks on them, anyway, to prevent theft, and her attitude improved slightly from then. My manager comes out from the back office, wiping his face.)

Manager: “I heard it all, and I should punish you for using that tone with a customer, but it was so funny to see her put in her place that I won’t. Carry on.” *leaves*

(Sometimes standing up to rude customers pays off!)

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