Stay Around For The Tail-End Of This Story
(I work as a groomer in a large pet retail store that also offers grooming services. One day, a woman comes in with a Pomeranian. She shows me a picture of the same dog with a slightly different cut.)
Customer: “I want my dog to look like this but with two differences: don’t touch the feet — I like the ‘Grinch’ feet — and don’t touch the mane.”
(The cut is very simple so I agree. We fill out the paperwork with the exact details, and she signs it and leaves. When the dog is done, I call her. She returns, and has obviously been to the gym because her hands are taped up like a boxer. I go to get the dog, and as I am walking out, I notice that there is a small patch of stray hairs that I missed when trimming his tail. This happens from time to time and is a simple fix.)
Me: *to my coworker* “Hey, can you get these stray hairs I missed on his tail while I hold him?”
Customer: *in an inhumanly high-pitched voice* “WHAT THE F***?! WHAAAAAT THE F***!? HOW COULD YOU CUT HIS TAIL?”
Me: “Ma’am, the instructions sa—”
(She starts clenching her taped-up hands and shaking them.)
Customer: *not so high-pitched or crazed* “How could you… Wh… Wh… Why would you cut his tail?”
Me: “I’m sorry; it is standard practice unless we are specifically asked not to.”
Coworker: “Pomeranians usually have their tails trimmed during grooming.”
Customer: “But he’s not an ordinary dog, and we have pictures tomorrow. Now we can’t…” *again with the banshee scream* “WHAT THE F***?! I CAN’T BELIEVE THIS. I… CAN’T BELIEVE THIS! THIS IS OUTRAGEOUS!”
(This goes on for several minutes and by this time, it has drawn a crowd of people from all over the store to stare through the glass doors and see what’s going on. My coworker and I finally calm her down and she leaves. We are both dumbstruck and start discussing it. I have my back to the door.)
Coworker: “She’s coming back.”
Me: “Don’t even try—”
Coworker: “No, I’m serious. She’s coming back.”
(I prepare myself and turn around as the customer is walking in. I don’t even get a word out.)
Customer: *extremely happy and friendly* “Other than the tail, you did a great job!”
(She puts a $20 tip on the counter and walks out.)
Me: “Whatever she took when she went out to her car, I want some.”
