Statements Like This Should Get Licenses Revoked

I work as a teller in the drive-thru of a credit union. Our pneumatic tube is broken, and we’ve been waiting for some time to get it fixed. We still have a drive-up window where people can be served, though. We have two signs saying the tube is closed: one before drivers choose between the two lanes and one on the tube itself. Most of our members have been very nice about the situation, even when they’ve had to drive around the building because they missed the first sign. Then, there is this woman.

She drives up to the tube. When she reads the sign, she doesn’t drive around the building. Instead, she gets out of the car and begins to walk across to the window. Her car is now blocking the one lane, which also is used as an exit for people coming from the parking lot. (I know it’s a stupid design, but it’s what we have to deal with.)

She’s walking through the other lane, which is also shared with the ATM, where there is another car almost ready to drive off. It is dark out and she is wearing dark clothes. I quickly hop on the intercom.

Me: “Ma’am, for your safety, please drive around.”

The woman angrily gets back into her car and drives off. The car at the ATM pulls off, and a couple of minutes later, the woman pulls up to the window.

Customer: “You’re going to give me a stroke making me pull around!”

Me: *In my head, while biting my tongue* “If that’s going to give you a stroke, you’d better go see your doctor.”

Don’t we all wish we could say what’s in our heads without consequences?