Statement Of Recount

(A customer calls me on the phone in a panic.)

Customer: “Why am I still getting a bill for this line of credit? I thought you closed it! It’s ten pages long! I haven’t used it. “

Me: “I did close it, but I know you had some fraud, so let me call card services to see what’s going on.”

(I call card services.)

Me: “My customer is still showing a balance on her line. We paid it. What’s going on?”

Card Services: “We show no activity, but that card did receive a large payoff a month ago.”

Me: “Well, my customer is still getting a bill with a large balance…”

(I continue to argue with card services for 20 minutes before hanging up in frustration. I call my customer back and say they show no money owed so that statement must just not be printing correctly.)

Me: “Can you read exactly what it says at the top?”

Customer: “’Statement of Accounts’.”

Me: “That is your monthly statement.”

Customer: “Yeah, but it says I owe all this money!”

Me: “That’s your monthly account transactions and balance, not a bill! You don’t owe anything.”

Customer: “Well, why is it so long?!”

Me: “I don’t know, but it’s the same as you get every month; it’s nothing new.”

Customer: “Okay, thanks for checking for me!”

(I just spent thirty minutes arguing with people to find out my customer thought her monthly statement was a bill. I ask more questions now.)