Starting From A Very Bad Foundation

, , , , | Working | June 28, 2019

(I go to a popular makeup store to look for foundation because the one I am wearing has oxidized on me — turned darker/more orange. After narrowing down the brands, I go to an associate for help with shade matching.)

Me: “Hello, I was looking for a foundation that won’t oxidize. The one currently on my face has oxidized really badly. I have combo skin, with an oily T-zone and dryness everywhere else; will [Brand] work for that?”

Employee: “Yeah, [Brand] is great for all skin types.”

Me: “Great. I was thinking that this shade matches me, as it seems to work on my neck. What do you think?” *shows her my neck, where I have swatched the product*

Employee: “That’s going to be way too light on you. It looks great on your neck, but your face doesn’t match your neck.”

Me: “The foundation I’m wearing is oxidized; that’s why my face looks different than my neck.”

Employee: “Well, if that’s the look you want, go for it. But it doesn’t match the skin on your face.”

Me: “You can’t see the skin on my face. Because my foundation is oxidized. It looks way darker and orange-r than my face normally is.”

Employee: “Okay, well, come back and see me if you need more help shade-matching. That’s definitely too light for your face, though.”

Me: *internal screaming*

(I went and found a second employee who told me that I had picked the appropriate shade. I asked about another brand while I was talking to her, and she said it would probably go as orange as the one I currently had on. I told her about my experience with the previous employee and she was extremely confused because they are taught to match foundation shades to the neck. It was also very obvious that I had foundation on at the time and that it was the wrong color. I lost track of how many times I had to say, “The foundation currently on my face is oxidized really badly.”)

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