Starter For Ten

Patient: “I wanted to give you my new number.”

Employee #1: “Okay, whenever you’re ready.”

Patient: *navigates through phone menu* “[Number], [number], [number], four, six, one, ten.”

Employee #1: “Uh, can you give that to me again? I think we have an extra digit in there.”

Patient: *navigates through phone menu again* “[Number], [number], [number], four, six, one, ten.”

Employee #1: “Okay, you’re giving me eight digits. Can you just read me out the actual numbers?”

Patient: *navigates through phone menu again* “Uh, I have to get to it again! [Number], [number], [number], four, six, one, ten.”

Employee #1: “That’s still eight digits.”

Employee #2: “Why don’t you try calling us and we’ll see if it pops up on the caller ID?”

Patient: *fumbling with phone* “I don’t think I have any minutes!”

Employee #1: “Do you want me to take a look at the screen and see if I can figure it out?”

Patient: *navigates through phone menu AGAIN*  “Okay, it’s [number], [number], [number], five, four, six, one, ten.”

Employee #1: “Now that’s nine digits.”

Patient: “Let me write it down!”

(The patient wrote down [number], [number], [number], four, six, one, zero.)