About To Start A Night Fight

, , , | | Right | June 7, 2018

(I work in a well-known retail store. This particular night, I am overseeing seven departments, checking out customers at my register, and answering the phone. I’m in the middle of finishing a transaction with a couple and miss a phone call. After they leave, the phone rings again. I answer it on the first ring.)

Me: “Thank you for calling your [Location] [Store]. How may I help you?”

Customer: *very sarcastically* “I know you must be very busy for 11:30 pm on a Wednesday, but this is the second time I’ve called. You couldn’t bother to answer the phone the first time?!”

Me: *as politely as possible* “Sir, I am so very sorry it took so long for me to answer the phone; we are very short-staffed tonight, and I was with a customer.”

Customer: “That’s no excuse!”

Me: “Sir, I really am very sorry. I am in charge of helping customers in seven departments, running a register, and answering the phone.”

Customer: “Oh, you guys really get that busy at night?”

Me: “Yes.”

(The rest of the phone call was him trying to find an item on our online store that he had asked to be set aside for him… for twenty minutes.)

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