A Standing Order To Get Themselves Into Trouble

, , , , , | Working | October 9, 2017

(I am female, married, and have two bank accounts: one jointly with my husband, and one just in my own name. The phone rings and I answer.)

Bank Employee: “Hi, could I speak to Mr. [Name], please?”

Me: “Can I ask who this is and what it’s about?”

Bank Employee: “I’m from your bank, and I would like to discuss your account and perhaps saving him some money.”

Me: “It’s a joint account, and I’m his wife, so you can talk to me.”

Bank Employee: “I’d prefer to speak to Mr. [Name]. We’ve noticed that some of your standing orders would benefit from having their dates changed.

(He then names several standing orders, including three which go from my own personal account, NOT our joint one!)

Me: “Sorry, but did you say standing orders [#1, #2, and #3]?”

Bank Employee: “Yes, that’s right.”

Me: “You do realise they’re on my account? Would you have included them if my husband had answered the phone?”

Bank Employee: “Yes, certainly. It would be much more efficient if they all came from the one account instead.”

Me: “…”

(Hopefully, after I’d had a word with the manager, this employee will come to realise the consequences of being willing to discuss private, confidential account details with someone who isn’t the account holder. This bank also consistently asks to speak with my husband, even though he has nothing to do with the finances and doesn’t even have a debit card!)

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