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Stand By Your Man (And Your Employees)

, , , , | Right | CREDIT: HalloweenLover | August 25, 2021

A long time ago, I managed a local mulch store; we sold mulch and other landscape supply items. My employees were mostly high school kids working part-time. We had a policy that broken bags were sold at a discount since the bag was no longer full.

One afternoon, I answered the phone.

Customer: “Do you have any broken bags of [Mulch]?”

Me: “Yes, we do.”

Customer: “Great. I’ll be in soon to get them.”

And then he hung up without leaving his name.

A little while later, one of my guys came into the office looking really upset.

Employee: “A customer is out in the yard cussing us out because we sold all our broken bags of [Mulch] to someone else earlier.”

I marched out there. They had loaded some bags into his car and I stopped them from loading more.

Me: “Why are you cussing at my people?”

Customer: “I called about the broken bags and your people have already so—”

Me: “Why does that give you the right to yell and cuss at high school kids?”

He looked very sheepish. I started to unload his car.

Me: “If you don’t want these, I will put them back and refund your money and you can get out.”

Customer: *In a quiet voice* “I need them.”

Me: “Okay. Then try to act like a grown-up.”

We loaded him up and sent him on his way.

If he had given us his name, we would have held them, or if he had come into the office and explained what had happened, I would have given him a discount.

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