Staff Integration

(I am texting my counterpart . As I couldn’t get some information from the system that we use, my counterpart advised me to ask his colleague. Note: The system has a help desk but mostly we would just email one another for help.)

Me: “So I need to get some information from [System] but it isn’t available.”

Counterpart: “Better ask [Colleague].”

Me: “So can I email or do I need to use [Help Desk]?”

Counterpart: “Use [Help Desk]. [Colleague] is integrated into the system like The Matrix.”