Squeezing Them To See Things Your Way

, , , , , | Healthy | September 2, 2019

(I’m on the phone with someone who is trying to schedule an appointment they describe as urgent.)

Me: “We’re booked solid until next Friday but I can squeeze you in. It’d just be a shorter appointment.”

Patient: “What? Why?” 

Me: “Because we’re full and that’s the only way I could possibly fit you in, I’m afraid.”

Patient: “That’s completely unacceptable! I don’t want to be squeezed in! I need a full appointment! Book me for your soonest appointment right now!

Me: “Okay. Then the first day we can see you is [date two weeks from now]. Would noon work for you?”

Patient: *pause* “What does being squeezed in mean?”

1 Thumbs