Spreading Sparkles Of Justice
I’m walking up to a coffee shop. A group of rowdy but harmless-looking teenagers are sitting outside.
Male Teenager: *To me* “Hey! I’m Sparkles!”
I reply in my best “grownup-talking-to-a-small-child” voice.
Me: “Well… Yay for being Sparkles, sweetie!”
Male Teenager: “I love her! I love this woman!”
I walk inside, still smiling, and I’m about to suggest the employees provide no more caffeine to the teens outside when I see the employees are clearly distressed and trying to calm a man in the store shouting and berating the barista.
Customer: “I wanted this iced! You are useless!”
Suddenly, he looks at me, trying to drag me into the ordeal.
Customer: “I’ll bet even she knows what I want when I say I want a ‘breve’ latte!”
Again, I call forth my best “grownup-talking-to-a-small-child” voice.
Me: “Yes, I do. It means that you want a latte made with hot half-and-half instead of milk… unless, of course, you ordered it iced.”
The man now realizes the error was his and waits quietly while the barista — now fighting back laughter instead of tears — prepares him the breve latte he ordered. He leaves.
Barista: “Thank you so much! Your drink is on me tonight!”
As I walk outside, the male teenager again shouts:
Male Teenager: “I’m still not over this woman! I love her!”
I walked to my car sipping my free drink, feeling loved!
Question of the Week
Have you ever served a bad customer who got what they deserved?