Split Opinion On The Service

| Working | October 2, 2013

Employee: “Welcome to [Electronics Store]. What can I get for you?”

Me: “Yeah, I need a CAT5 splitter please.”

Employee: “No, I think you need a switch. They’re over here.”

Me: “Well, you didn’t ask me what I’m doing. I know I need a CAT5 splitter.”

Employee: “Well, 85% to 90% of the time, you’re going to need a switch.”

Me: “I know what I’m doing. I don’t need a switch. I need a splitter.”

Employee: “Okay. Let’s see. What are you doing?”

Me: “I’m splitting the signal for a POS printer; that hardly needs any connectivity. So I don’t need a full signal from a switch; I need THE SPLITTER.”

Employee: “Oh. Yeah, you’d need a splitter for that. Why didn’t you say so? But we’re out.”

Manager: *who has been watching* “Jeez, I’m sorry. Splitters are right here. Also, I’m giving you 10% off for your trouble.”

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