Spiritual, Not Psychic
Customer: “I would like help finding a book.”
Me: “Sure, what’s the title?”
Customer: “Well, I don’t know.”
Me: “Okay, who is the author?”
Customer: “I don’t know.”
Me: “Okay, can you tell me the subject, and maybe we can still find it.”
Customer: “It’s for a friend. It’s about spiritual something.”
(I search ‘spiritual’ just to see what happens.)
Me: “Okay, my computer is showing over six thousand results. Is there any way we can narrow the search?”
Customer: “Isn’t that your job?”
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Question of the Week
Have you ever met a customer who thought the world revolved around them?
