Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Spec Oil Dip Oil Oil Interval Oil

| Working | November 25, 2016

(In our service department, the technicians write the stories for the repair orders describing the work they performed on the cars. As a service advisor, I make a habit to check over the stories and clarify details and/or fix typos as needed. One technician recently had a talking-to from the managers for not being comprehensive enough in his tech stories; he’s certainly shaped up. Today I get a repair order back from him for a basic service. His story starts well, but then it just suddenly all falls apart at the end.)

Story: “Performed oil and filter change. Drained oil and replaced oil filter. Torqued both oil filter and drain plug to specifications. Performed oil change reminder interval reset procedure. Topped off oil to spec oil oil dip siick.”

(I checked with him to make sure he hadn’t had a seizure or anything. Apparently he got distracted talking to someone while he was typing. I understand a little better now why he doesn’t usually multitask.)

Question of the Week

Tell us about the most outrageous request a customer has ever made!

I have a story to share!