Speaking Plainly
(I work at a financial institution opening new accounts. I am about to print a debit card for a new customer. We only offer two patterns of card, a simple card with just our logo, and a card with a very detailed picture of an airplane on it.)
Me: “All right, sir. For our cards we have two options: the logo and the airplane. Which do you prefer?” *shows picture of cards*
Customer: “I’ll have the plane.”
Me: “Good choice! That one’s my favorite.”
Customer: “Yeah, anything but that plane one!”
Me: *confused* “Oh, so you did want the logo, not the plane?”
Customer: “Yeah, I want the second one, not the plane one.”
Me: *shows pictures again* “You want this one?” *points at logo*
Customer: “No, I want THAT one.” *points at plane* “The other one is so plain.”
Me: *light-bulb goes off* “So you want the airplane instead of the BORING one!”
Customer: Yeah!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.