Speaking Of Rips…
Home Improvement | Right
| May 2, 2012
(I’m in the lawn and garden section and see a lady looking at some flowers. I see her pull a flowerpot off of the rack and tear the plastic container apart. She then turns around and sees me.)
Customer: “The packaging on this item is broken. Can I get a discount?”
Me: *unsure of how to respond* “Let me get you my manager, ma’am.”
(I explain the situation to my manager on the way over.)
Customer: “The packaging on this item was broken. Can I get a discount?”
Manager: “Ma’am, we can’t give discounts on items that you yourself have broken.”
Customer: “What a rip-off!” *leaves store*
Question of the Week
Tell us about a customer who got caught in a lie!
