Speaking Of Analog To Digital Transitions…
(An elderly man walks into my cellphone store.)
Customer: “My phone doesn’t work.”
Me: “Okay, sir, what is it doing?”
Customer: “It’s not calling.”
Me: “Did anything happen before it quit working?”
Customer: “No, it just quit.”
Me: “I’m going to do a test call. Can I call your phone, sir?”
Customer: “Yes. It rings; it just won’t call.”
Me: “Hmm, okay. If it takes calls, it should send calls.”
(I call his phone and it works.)
Customer: “Well, it doesn’t call out! Are you stupid?”
(I call my phone with his and it works. I show him my ringing phone.)
Me: “Sir, it seems like your phone is working. It’s calling my phone now.”
Customer: “NO! Call [phone number].”
Me: “So, it’s only not working when you call that number?”
Customer: “YES!”
Me: “There must be a problem with that person’s phone…”
Customer: “NO! I have to call them! It must be YOUR fault!”
(I call the number and hear an electronic signal.)
Me: “Sir, it’s a fax number.”
This story is part of the Customers-Are-To-Blame roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
