Speaking At Volume About Selling Volume But Actually Saying Nothing
(I work in a thrift store, and we just got a new manager who has decided that she will help our store do “better” by rearranging the store and “fixing some problems.” One of these fixes involves taking away two of my shelves and two of my purse racks, claiming they were flimsy and about to fall over. She doesn’t give me any new shelves to replace them. With a reduced display, I am forced to take product off the floor and stash it in our limited space.)
Me: “[Manager], I need those shelves to display my product.”
Manager: “No, you can sell just fine with the ones you have left. I was hired to improve your numbers from month to month, and by rearranging your space, your area looks more open and like a boutique.”
Me: “But I can’t put out product as well as I could before. I’m literally selling less volume, because some things simply cannot be put out on the floor.”
Manager: “You’ll do fine. And I need you to stop being so negative about my ideas. I will improve the store’s image as well as their numbers if you’ll just stop arguing with me and go along with my plans. We will make more money!”
Me: “How?!“
Manager: “You’ll see…”
(I am not looking forward to next month’s numbers after trying to sell product with only two-thirds of the space to display it.)
Question of the Week
Have you ever served a bad customer who got what they deserved?