Speak For Yourself
(I work in the same room as twelve other people. My colleague answers the phone:)
Colleague: “Hello. [Company], [Colleague] speaking. How may I help?”
(The caller says something.)
Colleague: “Umm…” *pause* “How may I help you today?”
(The call continues. After she puts the phone down, she has a rather puzzled look on her face.)
Us: “Are you all right?”
Colleague: “Yes, just confused. At the start of the call I said, ‘Hello, [Colleague] speaking,’ and he said, ‘Oh. You must be related to Rebecca Speaking.’”
(A few of us giggle, and others roll their eyes or groan a little at the joke.)
Colleague: “I don’t get it.”
(Don’t worry; we explained it to her once we’d stopped roaring with laughter.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.