Sounds Stellar
I’m getting ready to fly to a graduate program interview, and I’m using a self-check-in kiosk. I print my tickets with no issues, but then I notice that my first name is misspelled on my ticket; there is an S at the end of my name that shouldn’t be there. I flag down an employee and ask them to help me out.
Employee: “Well, this shouldn’t be too much of a problem to change. I’m sorry for the inconvenience.”
Me: “It’s no problem. I probably hit an extra key while making the reservation.”
Employee: “Can I see your ID?”
As I go to hand the employee my ID, I see my full name and I realize where the letter came from: my middle initial starts with S.
Me: “Oh… I just figured out where the extra S is from. That’s my middle initial, isn’t it?”
Employee: “You know, this is a common complaint we get. You’d think I’d know by now to tell customers and not have to look it up.”
Me: “Forget this ever happened?”
Employee: “Deal.”