Sounds Like This Stud Has You Screwed

I needed to get my car inspected for registration, so I went into one tyre store that does rego inspections. I was told the minor things that needed to be fixed — e.g., the number plate light — and that I’d also need new tyres.

Since they were a tyre store, I said that they could replace them.

Later that day, I got a call from one of the workers saying that a wheel stud had been sheared.

“Okay, how long until you get the replacement?” I asked.

“We’ve got some in stock; it’s going to cost you [price],” the worker said.

“Excuse me?” I said incredulously. “You broke the wheel stud; you have to replace it.”

This went back and forth for a while. Eventually, I got the manager to call me back.

This call did not go well.

“We take great care with all of our customers’ cars,” he claimed. Meanwhile, I could hear a rattle gun in the background definitely over-tightening a wheel nut.

The manager ended up yelling at me and hanging up. I came and got my car, and it took a call to the regional manager to get my replacement stud.

I found that they had sheared another stud and stripped one more when I got home.

After having to pay for two more studs, I took my car to the place I normally get my tyres and they replaced the tyres without incident, and for less money.