Sounds Like Their Grasp Of English Is Worse
Customer: “I just got off the phone with your customer service, but they didn’t speak English so I came here.”
Me: “Well, ma’am, I’m afraid that the only way to handle this issue is to call that customer service line. I assure you that they all speak English.”
Customer: “No, they don’t; they were Indian.”
Me: “I know, but we don’t hire American customer service associates that don’t speak English.”
Customer: “Well, they didn’t.”
Me: “So, they were speaking to you in Hindi, then?”
Customer: *Blank look* “They didn’t speak very good English.”
Me: “Oh, I see. Well, that isn’t really the same thing, is it?”
The customer turned and left, clearly upset.
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