Sounds Like Sunshine, On A Cloudy Day
Me: “You have reached [Hotel]. My name is [My Name]; how can I help you?”
Caller: “Hi, I’m trying to get in touch with my girl. Can you put me through?”
Me: “I’m sorry, I will need to know the guest’s name in order to forward your call.”
Caller: “I just told you, my girl.”
Me: “I apologize again but I will need to know your girl’s name if you would like to reach her room.”
Caller: “Her? Girl? What?… I’m trying to reach Mike Earl. Michael Earl!”
Question of the Week
What is the most stupid reason a customer has asked to see your manager?