Sounds Like He Might Be An Expert In That Particular Field

(I have brought my car in for a service. I am told when booking that if I come in an hour before opening, my car will be ready by 12:00 pm for me to go to work. It is 11:45 and the receptionist comes up to me.)

Receptionist: “They’re just doing our free, complimentary health check. You should get your car back by 1:30.”

Me: “What? No, that isn’t what was agreed. And I specifically asked to be opted out of the health check when I booked.”

Receptionist: “You can’t opt out of the free, complimentary health check.”

Me: “Yes. I can. The email confirmation actually states it.”

(I pull up the email on my phone and she reads it. She excuses herself and runs through a staff-only door. I hear a lot of shouting and then two men in coveralls storm up to me.)

Mechanic: “You can’t opt out of the health check!”

Me: “Yes, I can. My email says so.”

Mechanic: “I don’t f****** care. You will get your car back when I’m finished, and you had better show me the proper respect or it will take longer.”

Me: “Sorry, but aren’t you meant to be servicing my car?”

Mechanic: “YES!”

Me: “Why would it need a health check, then? Isn’t the service the health check?”

(He stares at me, stumped, for a few seconds.)

Me: “Exactly. It was agreed that my car would be ready by 12:00 pm. I expect it to be ready by 12:00 pm. Is that understood?”

(He blushes and then storms back through the door. I’m finally given my keys at 12:30, with apologies from the manager.)

Manager: “I hope this hasn’t damaged your trust in us.”

Me: “I’m sorry, but I’m afraid it has.”

(I get an email on my phone and I quickly open it. A video plays instantly of an inspection the mechanic has done. It is playing quite loudly, with him screaming at me for being stupid and gay for owning “a pathetic piece of s*** car.” The manager is going pale as the video plays on. It finally ends with the mechanic lowering my car a little rougher than he should and him saying, “Oops, that sounds like your suspension.”)

Me: “You know what, I’m not sorry. I’ll be taking my ‘pathetic piece of s*** car’ and never coming back!”

(As I walked out, I heard the mechanic through the door exclaiming in shock that I was still there. I got a letter a couple of weeks later apologising for unacceptable behaviour and damage intentionally done to my car, with assurances that the mechanic was appropriately handled. I was also offered several free services as compensation. I would have considered using them, but I heard from a friend who also uses said garage that the mechanic is still there and is just as unappealing as ever.)